Contact us
A real person reads every message. We answer within 2 business days — usually much faster. For the quickest resolution, write from the email on your account and include the VIN or PayPal transaction ID.
Support & billing
Report problems, refunds, credits, subscriptions, and account access.
Press & data inquiries
Journalists and researchers: our team and methodology are on the About page.
Mailing address
CheapCarfaxAutocheck
Little Rock, Arkansas, USA
Fast answers before you write
- Report never showed up? Generation occasionally takes a few minutes — check your account's report list first; delivery emails can land in spam. Still missing → email us, we'll re-run it free (see the Refund Policy).
- Bought for the wrong VIN? The decoded vehicle is shown before checkout — but write to us anyway and we'll see what we can do.
- Cancel a subscription? Instant from your account — no email needed. You keep that day's credits until midnight UTC.
- How reports work, pricing, samples: see Pricing, the sample report, and the Carfax guide.